Information We Collect

We collect information in a few different ways, depending on how you interact with us.

Information You Provide to Us

When you request a quote, schedule service, or contact us, we may collect:

• Your name, phone number, and email address
• Your service address
• Details about the service you're requesting, including notes about your home or business
• Payment information, if you pay for services directly through us
• Any other information you choose to share, such as through a message, review, or phone call

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Your IP address and approximate general location
• Browser type, device type, and operating system
• Pages viewed, time spent on the site, and how you arrived at our website
• Information collected through cookies and similar tracking technologies, described further below

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule appointments
• Provide, perform, and follow up on the services you've requested
• Send appointment confirmations, reminders, and service-related communications
• Send promotional offers or company updates, if you've opted in to receive them
• Understand how visitors use our website so we can improve it
• Maintain accurate business records and comply with legal or tax obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

• With service providers who help us operate our business, such as scheduling software, payment processors, email or text messaging platforms, and website analytics providers, all of whom are only permitted to use your information to perform services on our behalf
• If required by law, such as in response to a subpoena, court order, or legal process
• To protect the rights, property, or safety of our business, our customers, or others
• In connection with a business transition, such as a merger, acquisition, or sale of assets, in which case personal information may be transferred as part of that transaction

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to help the site function properly, understand how visitors use our website, and, where applicable, support advertising efforts. This may include tools such as Google Analytics or similar services that collect information about your visit in aggregate, non-identifying ways.

Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website function, but it will not prevent you from browsing our site or contacting us.

Data Security

We use reasonable administrative and technical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as necessary to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Your Privacy Choices & Rights

You have several choices when it comes to your personal information:

• Marketing communications: You may opt out of promotional emails at any time by using the unsubscribe link included in those emails, or opt out of promotional text messages by replying STOP.
• Access, correction, or deletion: Depending on applicable law, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, contact us using the information below.
• California residents: Depending on the size and data practices of a business, California law may provide additional privacy rights, such as the right to know what personal information is collected and the right to request deletion. If you are a California resident and would like to make a request, contact us and we will respond consistent with applicable law.

We will not discriminate against you for exercising any privacy rights available to you under applicable law.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-Party Links

Our website may contain links to third-party websites, such as Google Reviews or social media platforms. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies directly.

Do Not Track Signals

Some browsers offer a “Do Not Track” feature. Because there is currently no common industry standard for how to respond to these signals, our website does not currently respond differently based on Do Not Track browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.